Policies

1. Registration Requirement

Registration is considered incomplete until payment arrangements have been made. Participation in

any program, lesson, or activity may be denied if payment has not been received or a payment plan

has not been approved prior to the program start date.

2. Accepted Payment Methods

Upon registration, participants may choose one of the following payment options:

a. E-Transfer

Payments may be sent to info@caronportrec.com.

E-transfers are set up for auto-deposit.

b. Cheque

Cheques must be made payable to “Caronport Recreation Board.”

Arrangements for cheque pick-up or drop-off must be coordinated with the Recreation Board

representative.

c. Credit Card (Online Payment Platform – Wave)

Credit card payments are accepted through our online payment platform, Wave.

A payment link will be sent to the registrant upon request.

Credit Card Processing Fee:

Credit card payments are subject to a processing fee of 2.9% per transaction, which

reflects the fee charged to the Recreation Board by Wave. This fee will be added to the

total amount owing.

3. Payment Plans

If full payment is not possible at the time of registration, a payment plan may be requested and is

subject to approval by the Treasurer.

a. Payment Plan Agreement

All approved payment plans require a written agreement, outlining payment terms and schedules. The

agreement must be signed before participation begins.

b. Deposit Requirement

A deposit is required before lessons or activities begin. The deposit will be deducted from the total

amount owing. Deposit amounts vary depending on the program and total cost.

The exact deposit amount will be determined by the Treasurer.

c. Remaining Balance

The remaining balance will be divided into monthly or bi-weekly payments, as agreed upon, and

spread over the activity season.

All payment plans must be paid in full before the final lesson or activity concludes.

d. Responsibility to Complete Payment

Payment plans must be completed in full, even if a participant withdraws or stops attending the

program, unless the withdrawal qualifies under the Refund Policy.

4. Late or Missed Payments

Failure to meet agreed-upon payment deadlines may result in:

● Suspension from participation, and/or

● Cancellation of an existing payment plan and the balance becoming immediately due

5. Returned or Failed Payments

Any returned cheques, failed payments, or declined credit card transactions may result in additional

administrative fees and may require future payments to be made by an alternative method.

6. Receipts

Receipts are not automatically issued for program payments.

If a participant requires a receipt, they must request one from the Treasurer. Receipts will then be

provided promptly via email.

7. External Funding (Jumpstart, KidSport, etc.)

If a participant has applied for or is receiving funding through programs such as Jumpstart, KidSport,

or similar, they must inform the Recreation Board Treasurer at the time of registration. This ensures

proper tracking and coordination of payments.

1. Purpose

To provide clear and fair guidelines for refunds and withdrawals from registered recreation programs

and activities.

2. Refund Eligibility

a. Prior to Program Start:

Participants may request a full refund of fees if the refund request is submitted in writing (or through

our online system) at least 7 days before the program’s first scheduled session.

b. After Program Begins:

Once a program, class, lesson, or activity has begun, refunds will not be issued for sessions not

attended. This includes those who withdraw after attending one or more sessions.

c. Exceptions:

Refunds may be considered after the program has begun only under the following circumstances, and

must be supported with documentation:

● Medical reasons – accompanied by a doctor’s note.

● Relocation – permanent move outside the service area (proof may be required).

These refunds may be prorated based on the remaining portion of the program and may be

subject to an administrative fee.

3. Administrative Fees

A non-refundable fee ($10) will be applied to all approved refunds to cover processing costs.

4. Refund Processing

Approved refunds will be returned by the original method of payment within 30 days of approval.

5. Program Cancellations

If the Recreation Board cancels a program due to insufficient registration or other operational reasons,

participants will receive a full refund or credit regardless of when the cancellation occurs.

6. No Shows and Non-Attendance

Failure to attend scheduled sessions without completing a withdrawal in accordance with policy does

not qualify for a refund or credit.

7. Credits

At the Board’s discretion, account credits may be issued in lieu of refunds for use toward future

recreation programs or services.